Privacy policy

Our commitment to your privacy

Creating Changes is dedicated to maintaining the privacy of your personal health information as part of providing professional care. We also are required by law to keep your information private. These laws are complicated, but we must give you this important information. This page is a shorter version of the full, lengthy, legally required Notice of Privacy Practices and you may have a copy of this to read and refer to it for more information. However, we can’t cover all the possible situations, so please talk with our Privacy Officer about any questions or problems.

We will use the information about your health which we get from you or from others mainly to provide you with treatment, to arrange payment for our services, and for some other business activities which are called, in the law, health care operations. After you have read this NPP we will ask you to sign a Consent Form to let us use and share your information. If you do not consent and sign this form, we cannot treat you.

When disclosure of your information is needed for other purposes, we will discuss this with you and ask you to sign an Authorization form to allow this.

We will keep your health information as private as possible. However, the following are times when the laws require us to use or share it:

1. When there is a serious threat to your health and safety, to the health and safety of another individual or to the public. We will only share information with a person or organization who is able to help prevent or reduce the threat.

2. Some lawsuits and legal or court proceedings.

3. If a law enforcement official requires to do so.

4. For Workers compensation and similar benefit programs.

Some other situations like these are described in the longer version of the NPP.

Your rights regarding your health information

1. You can ask us to communicate with you about your health and other related issues in a particular way or at a certain place that is more private for you. For example, you can ask us to call you at home and not at work to schedule or cancel and appointment. We will try to do our best as you ask.

2. You have the right to ask us to limit what we tell people who are involved in your care or payment for your care (such as family and friends).

3. You have the right to look at the health information we have about you and you can obtain a copy for a fee of these records by contacting our Privacy Offer.

4. If you believe the information in your records is incorrect or missing important information, you can ask us in writing to make some amendments to your health information.

5. You have the right to a copy of this notice. If we change this NPP, we will post the new version in our waiting area and you can always get a copy of the NPP from the Privacy Officer.

6. You have the right to file a written complaint if you believe your privacy rights have been violated. You can file a complaint with our Privacy Officer and with the Secretary of the Department of Health and Human Services. Filing a complaint will not change the health care we provide to you in any way.

If you have any questions regarding this notice or our health information privacy policies, please contact us or our Privacy Officer, Marybeth Orton, who can be reached by phone at 502-893-4020.

The effective date of this notice is 04-15-03.